Our technical support team provides customers with real-time troubleshooting services. We are involved in all aspects of technical issues, from the initial stages of the product development to the end of the product lifetime. Working closely with the R&D team at an early stage. This means we are prepared for any inconvenience of technical difficulties that may arise in the future.
We are capable to provide high quality services at a lower cost structure. Our experienced teams are well-prepared to satisfy our customers' requests by providing them with a custom tailored service plan.
Our Service Team holds face-to-face meetings to guide them on different existing fixing solutions after our team had fully understood the specific requests of each customer and provide the most suitable service program. Our Service Team proposes recommendations and a detailed service plan which allows customer to completely utilize our resources at the most competitive costs.
Through Q/A and special IT systems, we are able to provide 24 hour access to our resources, experiences and customers feedbacks to repair and manage after sale service promptly and no costs.
With our Technical centers in different areas, our RMA team processes will always provide quick and efficient solutions to our customers.
We have comprehensive support network and our diverse services encompass the following areas:
• Whole Unit Repair
• L1 to L4 board level repair
• Display Panel Module Repair
• Call Center
• Technical Service